At Souq Sahra, we aim to deliver your orders as quickly and efficiently as possible while ensuring a smooth shopping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.
Processing Time
All orders are processed within 1 to 2 working days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Duration
Our standard delivery time is between 5 to 7 working days from the date of dispatch. Delivery times may vary slightly depending on your location and courier service availability.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details. You can use the provided tracking number to monitor your order’s progress and estimated delivery date.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may offer free shipping on certain promotions or order values, which will be clearly mentioned during checkout.
Delays and Exceptions
While we make every effort to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays. In such cases, we appreciate your understanding and patience.
Incorrect Address
Please ensure that your shipping details are accurate and complete at the time of placing your order. Souq Sahra will not be responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding your order or shipping status, please contact us at official.souqsahra@gmail.com. Our team will be happy to assist you.